How To Get IT Issues Resolved Via Slack So You Can Focus On Your Business
In partnership with Electric.
As a digital media company, having fast IT support is crucial. Think about our active media campaigns that include website traffic, Zoom summits, podcast recordings, LinkedIn Lives, and hard deadlines on newsletters that our audience expects on time. We don’t have much time for IT support and management, and when we’re having IT issues, we need them handled as soon as possible—by someone who’s not already swamped with their own internal tasks. So when we sat down with Andrea Kayal, the CMO of Electric, we knew we’d found a solution that was going to save us time and help us scale our business.
Electric is a remote chat-based IT company, and they’ve been an incredible partner since we onboarded them last year. We’re a team of about 30 people and every time one of our team members has an IT issue, they just go to Slack to message Electric for assistance. Electric can then remote into our computers and fix the problem right away! So none of our other employees have to help troubleshoot, or even get involved.
When we interviewed Andrea back in September, she gave us some really good advice about what to look for in an organization before you join. She told us to never discount the importance of EQ (emotional intelligence), to make sure the company’s NPS (net promoter score) was positive, and to get a sense of the product market fit. That’s why she was confident that she made the right choice to join Electric, and why we went with Electric too.
Not only does Electric handle IT support and device management, they also helped us establish IT standardized processes for on-boarding and off-boarding employees. When you’re a growing organization, those tasks often fall at the hands of key executives. Electric handles important practices to ensure good corporate hygiene.
It has been an incredible solution, and I can’t tell you how much time we have saved from not having to worry about IT issues. Electric’s mobile device management allowed for a seamless transition when we started working from home. Electric can remote into our employees’ devices and resolve issues right away, and when we rolled out a new antivirus software, it was done across the entire organization with zero hours spent by any of our employees. We consider Electric an extension of our team, and they help us every single day. We know they’re working well because we don’t hear about any IT issues anymore. It’s really allowed us to scale.
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